Shipping Policy
SHIPPING POLICY
We shipped from Puerto Rico. Shipping charges for your order will be calculated and displayed at checkout.
All orders are processed and shipped Monday through Friday from 10:00am to 2:00pm (Excluding holidays). Every customer receives an order confirmation email. Once your order has been shipped you will receive an email with your tracking number. We take 2-3 days to process your order, but we might take longer during busy periods. Your local shipping carriers may experience delays outside of our control.
PACKAGES STOLEN, DAMAGE OR LOST
We understand that having a package stolen or lost can be upsetting, unfortunately Femfever cannot be held responsible for that. Please ensure your address is correct. Incorrect addresses can cause lost packages.
If a package has been delivered to the shipping address that you provided at checkout, we are not responsible if the package is lost or stolen after delivery.
If your package is lost in transit, which is very unusual, this is the carrier's responsibility. In this case you should reach out to USPS directly.
PROBLEMS WITH YOUR DELIVERY ADDRESS?
If USPS tracking shows they attempted delivery, you must first call the carrier and provide either another secure address, or inform them that you will pick up the parcel at the closest post office to your delivery address. If the package is returned to Femfever, due to insufficient address, you will have to pay the shipping costs again.
INTERNATIONAL SHIPPING
We offer international shipping to Latin America and North America. Shipping charges for your order will be calculated and displayed at checkout. Your package may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.